The proposed “Keep Call Centers in America Act” is a U.S. Senate bill that poses a significant risk to the Philippines’ booming business process outsourcing (BPO) industry. This legislation aims to reverse the trend of offshoring call center jobs by imposing penalties on companies that move operations overseas. If passed, this act could have a ripple effect on the Philippine economy, particularly on its BPO sector and the real estate market.
The Act’s Provisions and Their Implications
The core of the “Keep Call Centers in America Act” is to discourage offshoring by making it less economically attractive. Key provisions include:
Public Offshoring List: The bill requires the U.S. Department of Labor (DOL) to create and maintain a public list of employers that have relocated call center work overseas. This public disclosure could lead to reputational damage for companies.
Loss of Federal Benefits: Businesses on this list would become ineligible for new federal grants, loans, and certain contracts. This is a major disincentive, especially for companies with significant government business.